Cafe24 Global Support
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Recent activity by Cafe24 Global Support-
Can I restore a product that I accidentally deleted?
Deleted products are temporarily stored in [Removed products] for up to one year. If the product was deleted less than a year ago, you can restore the product in [Products>Products>Removed ...
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Can orders automatically be marked as delivered?
Yes, you can use the [Automatically mark as delivered] feature. - Note that this feature automatically marks orders as delivered after a set period of time, regardless of whether the order has ac...
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Can I add product details that only appear on my mobile store?
You can separately add product details that only appear on your mobile store. • These settings can only be accessed through Advanced Mode. If you are using Smart Mode, switch to Advanced Mo...
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How do I create a mobile store?
You can activate your mobile store by configuring a few simple settings. • These settings can only be accessed through Advanced Mode. If you are using Smart Mode, switch to Advanced Mode to acces...
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How to cancel an order
Order Cancellation Step 1: select order 1. Click on the order details. Step 2: cancel the order 2. Choose Cancel Order Details. Step 3: Select the product you want to cancel and click Cancel....
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What is a component?
Components are design elements that you can drag-and-drop. What is a component? Components are design elements that you can drag-and-drop into place to create your own theme. You can fi...
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If customers forget their password, can an admin issue a temporary password?
Yes, you can generate and send out a temporary password through the relevant customer’s customer information page. How to issue a temporary password 1. Go to [Customers>Manage customers>Customer ...
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Can I add different shipping, exchange, and return policies for each product?
You can add different policies for each product. Settings 1. On the add/edit product screen, scroll down to [Store policies] section. 2. [Advanced Mode] - Click [Create a custom template] fo...
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Why are orders placed for products that are out of stock?
Check the following settings. Advanced Mode 1. Out-of-stock feature 1)Go to [Products>Products>Product list] on your admin page, find the relevant product and click on its name to open the editing ...
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How do I create a free shipping event?
You can create a free shipping event through [Incentives] or [Coupons] in [Promotions]. Method 1 1. [Advanced Mode] - Go to [Promotions>Incentives>Create incentives] on your admin page. [...