Cafe24 Global Support
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Recent activity by Cafe24 Global Support-
How to cancel an order
Order Cancellation Step 1: select order 1. Click on the order details. Step 2: cancel the order 2. Choose Cancel Order Details. Step 3: Select the product you want to cancel and click Cancel....
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What is Facebook Channel and how do I use it?
Facebook Channel is a service that allows you to manage all your Facebook-related services in one convenient location. With Facebook Channel, you can manage Facebook-related services, such...
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How do I access Facebook Channel?
You can access Facebook Channel through the [Channels] menu on your admin page, or through Facebook Channel on Cafe24 Store. - Cafe24 admin page (Smart Mode): Select [Facebook Channel] on the men...
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How do I issue special event coupons?
When registering coupons, select [On special events (Birthday)]. Method 1. [Advanced Mode] - Go to[Promotions>Coupons>Create coupon] on your admin page. [Smart Mode] - Go to[Promotions>Coupon...
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Can I set up discounts for specific products?
You can set up discounts for specific products in [Promotions]. Settings [Advanced Mode] 1. Go to [Promotions>Incentives>Create incentives] on your admin page. 2. Select [Specific products] for [...
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Can I issue points to all the customer accounts in one go?
If you wish to issue the same amount of points to all the customer accounts, you can bulk issue points. Settings 1. [Advanced mode] -Go to [Customers>Manage customers>Customer information] on you...
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Why aren’t points being issued to my customers?
Take the following steps if points are not being issued to your customers. Make sure to double-check the following: 1. Issuance settings 1) [Advanced Mode] -Go to [My Store>Store setup>Points...
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Can I restore a customer account that I deleted by mistake?
You cannot restore a customer account that has been removed or deleted. You cannot restore the customer information of a deleted or removed account. The relevant customer must create a new acco...
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Can I edit the HTML/CSS codes of themes created with Edibot Themes?
You can edit the HTML/CSS codes if you convert your theme to one made with Smart Themes. Settings 1. Go to [Themes (PC)>My themes>Saved themes] on your admin page, scroll down to the theme you ...
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How can I make my theme responsive for both PC and mobile devices?
Set Edibot’s default theme as your main theme, then disable mobile themes. You can use Edibot Themes to create a responsive theme that will automatically adjust to the different screens of PC...